PRIVACY POLICY & TERMS OF SERVICE
PRIVACY STATEMENT
Privacy statement Mizu UK
Introduction
Mizu UK takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at admin@mizulife.co.uk.
Who is Mizu UK?
Mizu UK is TKC Sales Ltd, with registered office at The Old Spitfire Hangar, Manor Park, Steeple Ashton, BA14 6EP under Registered No. 3853596.
TKC Sales Ltd is as the controller ultimately responsible with regard to the processing of your personal data.
How does Mizu UK use your personal data?
Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Mizu UK uses for that specific purpose, the legal justification, and the amount of time Mizu UK keeps this data. For clarity’s sake, we have categorized the purposes.
Services, customer management and financial administration
Purpose: Financial administration
Information: Company name, Billing address, Bank details
Legal basis: Legal obligation
Storage period: As long as necessary for this purpose
Purpose: Order Management
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Order Number, VAT number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Invoicing
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Order Number, VAT number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: CRM
Information: Name, Username
Legal basis: Legitimate interests
Importance: Commercial interests
Storage period: As long as necessary for this purpose
Marketing
Purpose: Newsletter
Information: Email Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Website
Purpose: Website analytics
Information: Online behaviour, Location
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Account
Information: Email, Password, User ID
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
How did we obtain your personal data?
Mizu UK has obtained your data because you have provided this data to us.
What are your rights?
Under the Data Protection Act 2018 (the Act) you have a number of rights with regard to your data and the processing thereof:
Access
You have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Making changes
If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that Mizu UK makes these changes for you. You may request that Mizu UK modifies, corrects, supplements, erases or shields your information.
Restriction of processing of personal data
You also have the right, under certain conditions, to ask Mizu UK to restrict the processing of your personal data.
Right to object
If processing of your data takes place on the grounds of 'legitimate interest' by Mizu UK or a third party, you have the right to object to that processing.
Withdrawing consent
When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Mizu UK no longer being able to provide you with certain services.
Response from Mizu UK
A request can be sent to info@mizulife.co.uk. Mizu UK will comply with your request as soon as possible and in any case no later than one (1) month after Mizu UK has received such a request. If Mizu UK rejects your request, we will indicate in our reply why the request was rejected.
Recipients of your personal data
Your data may be transmitted to:
• Data processors
It is possible that Mizu UK is required to submit your data to a third party, for example to fulfill a legal obligation.
Transfer to third countries or international organizations.
It may be necessary, for instance for technical and operational reasons, to transfer your (personal) data to affiliates of Mizu UK.
What are cookies and how does Mizu Europe use them?
Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Mizu UK and then stored on the hard disk or in the memory of your device. The cookies placed via Mizulife.co.uk website cannot damage your device or the files stored on it. With 'cookies', we also mean comparable techniques collecting information, such as device fingerprinting.
Can changes be made to this Privacy Statement?
This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.
Questions, remarks, and complaints
If you have any questions regarding this Privacy Statement or the way in which Mizu UK uses your data, you can send an e-mail to info@mizulife.co.uk. If you have a complaint about the way your data is processed, please send an e-mail to info@mizulife.co.uk.
TERMS OF SERVICE
TERMS AND CONDITIONS FOR Mizulife.co.uk
Access and use of our website, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.
COMPANY DETAILS
This website is owned by TKC Sales Limited. When referring to 'MIZU UK', 'Mizulife UK', mizulife.co.uk', 'We' ,'Us', 'Our' this refers to TKC Sales Limited. TKC Sales Limited's registered office is The Old Spitfire Hangar, Manor Park, Steeple Ashton, Wiltshire. BA14 6EP. Registered no. 03853596 VAT number: GB 850 448 525
TERMS OF USE
By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between TKC Sales Limited and the customer will exist once an order has been accepted, processed, dispatched and received.
DISCLAIMER
To the fullest extent permitted at law, we are providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither MIZU UK nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, MIZU UK does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of MIZU UK, its affiliates, directors, employees or other representatives.
Our catalogue and website images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.
TITLE AND RISK
Under the provision of the Sales of Goods Act 1979, The Seller reserves the right of title and ownership to the goods, which are the subject matter of the contract and all other goods and/or services supplied by The Seller to The Buyer under any contract whatsoever until all of the account is paid in full (including amounts due but not yet payable). Until such time as title passes from MIZU UK to The Buyer, The Seller shall have absolute authority and be entitled at any time to enter upon any premises where the goods are displayed, stored or kept or reasonably believed by The Seller to be stored, displayed or kept be it with The Buyer or any third party and repossess the goods. The Seller shall be entitled to seek a Court injunction to prevent The Buyer from selling, transferring, disposing of or otherwise dealing with the goods and The Buyer shall keep the goods separate from other products in it's possession and shall not remove any identifying marks placed on the goods by The Seller or incorporate such marks in any other product.
If The Buyer is a tenant of the premises in which the goods are stored, The Buyer shall inform the Landlord by registered letter with acknowledgement of receipt that the goods are encumbered by a retention of title clause.
Notwithstanding the foregoing, the goods are at the entire risk of The Buyer from the time of delivery. The Buyer shall insure the goods to their replacement value naming The Seller as the loss payee and upon request, The Buyer shall provide to the seller a certificate or other evidence of such insurance.
FULFILLMENT
Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping.
Once you have placed an order with MIZU UK an e-mail will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid e-mail address so you can receive these e-mails.
CANCELLATION OF ORDERS
Unfortunately, given the nature of electronic commerce, it is not possible to cancel an order placed on the website. If you are unhappy with your goods once they arrived you are entitled to return goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order.
PRE-ORDERS
Where an item is marked as "Available for pre-order" an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. We will not take payment for the item until it is dispatched to you.
PAYMENT AND SECURITY
We accept payments from Visa, Mastercard, Switch, Solo, Delta and Visa Electron cards. Unfortunately, we are unable to process payments from American Express.
For your security, all our credit card transactions are processed by Shopify Payments. Shopify ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.
RETURNS POLICY
Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.
GOVERNING LAW
These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at TKC Sales' election) shall have jurisdiction to resolve any disputes between you and MIZU UK, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this Web site or any Linked site in the event that MIZU UK have elected England as the jurisdiction.
Entire agreement: The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and MIZU UK. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of TKC Sales Ltd.
None of the above affects your statutory rights under English Law.
COMPETITIONS AND GIVEAWAYS TERMS & CONDITIONS
The following terms and conditions apply to all companies and or persons or other entities (“you”) that are participating in any competition or giveaway (“Competition”) organised by MIZU UK & TKC Sales (“we” or “us”). Please ensure you have read and understood the following:
- The competition is open to residents of the United Kingdom and Ireland aged 16 years or over except employees of MIZU UK, TKC Sales and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
- There is no entry fee and no purchase necessary to enter this competition.
- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
- By participating in the competition on a social media platform, entrants or participants agree to the general terms and conditions outlined below.
- Winners will be drawn at random.
- No unsportsmanlike behaviour will be tolerated.
- Prizes are non-refundable, non-transferable, not for resale, cannot be exchanged for cash or the expiry date extended. We have the free and full right to alter arrangements or prizes should circumstances change.
- Competitions on social media are not endorsed, sponsored, administered by or associated with the platform.
- The competition is run by us, not the social media platform which it is distributed on. We require from entrants a complete release of the social media platform.
- We will only include entrants on the original competition post. Those not on this post will not be included in the competition. Any post shared on the timeline or added to posts other than the original competition will not be included.
- We will be in touch with you if you have won, by either commenting on your entry, private messaging or both. We will require you to send us your details for dispatch of the prize, this will need to be sent to us within two weeks of the draw. If we do not hear from you within this time, the prize will be re-drawn.
- Allow up to 28 days from the date of MIZU UK receiving contact and delivery details for the delivery of the prize. During busy periods (such as Christmas), please do allow for longer.
- We have the right to change or substitute any prize in any competition to a prize of equivalent value.
- Our general terms and conditions apply.
- We reserve the right to change or edit the dates of the competition.
- To be part of a competition on any of the social media platforms used, entrants or participants are required to have a profile on the chosen platform.
- Entrants do not have to follow MIZU UK on the social media platform.
- Winners are required to provide their details for the delivery of the prize. A full name, address and phone number are required. This data is not shared for any other purpose than to receive your prize.
- If prizes are provided by a third party, they will be responsible for the fulfilment of the prize, not MIZU UK. We do not accept any liability or responsibility for direct or indirect loss or damage that may result to you or anyone who the prize is given to.
- Prizes are dependent on availability.
- If delivery is not possible, we reserve the right to withdraw the prize.
- You do not have to share to enter the competition.
- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.